Privacy Statement

Last modified on

28th February 2022

How Star Nutraceuticals handles your data?

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page, we’ll let you know what information we collect when you use our website, why we collect this information, and how we use it to improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of Star Nutraceuticals B.V. You should be aware that Star Nutraceuticals B.V. is not responsible for the privacy policies of other sites and sources. By agreeing to our website, you agree to the privacy policy.

Star Nutraceuticals B.V. located at Euroweg 50, 2988CM RIDDERKERK, is responsible for the processing of personal data as shown in this privacy statement.

Personal data we process

Star Nutraceuticals B.V. processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

  • First and last name
  • Sex
  • Date of birth
  • Birthplace
  • Address data
  • phone number
  • E-mail address
  • IP address

Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

  • Location information
  • Information about your activities on our website
  • Information about your surfing behavior on various websites (for example because this company is part of an advertising network)
  • Internet browser and device type
  • Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent information about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data

Star Nutraceuticals B.V. processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising brochure
  • To be able to call or e-mail you if this is necessary to be able to perform our services
  • Inform you about changes to our services and products
  • Offers you the option to create an account
  • To provide goods and services to you

Star Nutraceuticals B.V. analyzes your behavior on the website in order to improve the website and to adapt the range of products and services to your preferences.

Star Nutraceuticals B.V. also processes personal data if we are legally obliged to do so, such as data that we need for our tax return or to process your order.

Automated decision making

Star Nutraceuticals B.V. makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without involving a person (such as an employee of Star Nutraceuticals B.V.). Star Nutraceuticals B.V. uses the following computer programs or systems: Exact Software to process your order.

How long we keep personal data

Star Nutraceuticals B.V. does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following personal data: we store personal data and order data for 5 years because this is required by law in accordance with Dutch law.

Sharing personal data with third parties

Star Nutraceuticals B.V. does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to guarantee the same level of security and confidentiality of your data. Star Nutraceuticals B.V. remains responsible for these processes.

Cookies or similar techniques we use

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below you will find an overview: Google Analytics, Function: Analytical cookie that measures website visits. Retention period: 2 years; Facebook Pixel, Function: analytical cookie that measures website visits. Storage period: 2 years.

View, change or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold about you in a computer file to you or another organization you name. If you would like to exercise your right to object and/or the right to data portability or if you have any other questions/comments about data processing, please send a specific request to To ensure that the request for access has been made by you, we request that you send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. Star Nutraceuticals B.V. will respond to your request as soon as possible, but in any case within four weeks. Star Nutraceuticals B.V. would also like to point out that you have the option to lodge a complaint with the national data protection authority, the Dutch Data Protection Authority.

How we protect personal data

Star Nutraceuticals B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via Star Nutraceuticals B.V. has taken the following measures to protect your personal information:

  • Security software, such as a virus scanner and firewall.
  • TLS (formerly SSL) We send your data via a secure internet connection. You can see this on the address bar ‘https’ and the padlock in the address bar.
  • DKIM

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